Orders are typically processed within 3–5 business days before shipment.
Once your order has shipped, you will receive a tracking number via email.
Please note that shipping times are estimates provided by the shipping carrier and may vary due to weather, holidays, or carrier delays.
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
Please ensure that your shipping address is correct at checkout. Orders shipped to an incorrect address due to customer error cannot be refunded.
Refund Policy
Last updated: March 2026
Thank you for supporting our small handmade business. Because our products are handmade bath and body items, we have the following refund and return policy.
Returns
Due to the hygienic nature of bath and body products, we are unable to accept returns on opened or used products.
For safety and quality reasons, we do not resell returned personal care items.
If you receive a product that is damaged, defective, or incorrect, please contact us within 3 days of delivery so we can assist you.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email or contact us within 3 days of delivery and include:
• Your order number
• A description of the issue
• Photos of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Refund Eligibility
Refunds or replacements may be issued if:
• The item arrived damaged
• The incorrect item was sent
• The product was significantly defective
Refunds are issued at our discretion after reviewing the issue.
Non-Refundable Items
We cannot offer refunds for:
• Opened or used products
• Products purchased more than 3 days after delivery
• Products damaged due to improper storage or misuse
• Shipping delays caused by carriers
Because our products are handmade in small batches, variations in color, texture, or scent strength are normal and are not considered defects.
Order Cancellations
Orders are processed quickly, so cancellations cannot always be guaranteed. If you need to cancel an order, please contact us as soon as possible.
If the order has already been shipped, it cannot be canceled.
Shipping Costs
Shipping costs are non-refundable unless the order arrived damaged or an incorrect item was sent.
Contact Us
If you have questions about your order, please contact us through the contact form on our website and include your order number for faster assistance.
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We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or purchasing our products.
By using this website, you agree to the terms outlined in this policy.
Information We Collect
When you visit our website or place an order, we may collect certain personal information, including:
• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order history
This information is collected only when voluntarily provided by you, such as when placing an order, subscribing to emails, or contacting us.
How We Use Your Information
Your information may be used to:
• Process and fulfill orders
• Communicate about your purchase
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Send occasional marketing emails (only if you choose to subscribe)
We do not sell, rent, or trade your personal information to third parties.
Payment Information
All payments are processed through secure third-party payment processors used by our website platform (such as Wix Payments, PayPal, or other secure payment gateways).
We do not store or have access to your full credit card information.
Cookies & Website Data
Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our website and allow certain website features to function properly.
You may disable cookies through your browser settings if you prefer.
Third-Party Services
Our website may use third-party services such as:
• Website hosting (Wix)
• Payment processors
• Shipping carriers
• Email marketing services
These services may collect certain data necessary to provide their services, but they are required to protect your information.
Email Communication
If you subscribe to our email list, you may occasionally receive updates about new products, promotions, or announcements.
You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us through the contact form on our website.